Independent consulting across Customer Success, Operations, and Process Optimisation, drawing on 15+ years leading $500m+ portfolios, integrating businesses, and building teams that exceed target.
Each is a standalone practice, and they compound when combined. Explore whichever is closest to the challenge in front of you.
Build the onboarding, adoption, and retention engine that protects revenue and compounds expansion. Lifecycle design, health scoring, and playbooks behind 85% market penetration and record renewals.
Explore Customer Success →Turn fragmented teams, systems, and processes into one operating model: one process, one system, one experience. The integration approach behind $10m in delivered savings.
Explore Operations →Redesign how work flows and build the tools and automation that make it faster, cheaper, and more reliable. Hand-built workflows and forensic, repeatable process.
Explore Process Optimisation →The numbers behind the approach, across enterprise and scale-up SaaS in transport, logistics, and enterprise software.
I'm Sean O'Callaghan. Across more than fifteen years leading Customer Success, Operations, and post-sales functions for enterprise and scale-up SaaS, my focus has been simple: help organisations find, protect, and grow revenue. I work hands-on, and the goal is always a working capability your team owns, not a slide deck.
Whether the challenge is retention, integration, or a process that's holding you back, the first conversation is free and there's no obligation. I typically respond within one business day.
🔒 All enquiries treated in strict confidence · 📍 UK-based, available remotely and internationally